DHES

I hope someone can help me here. I am using the software with Windows 2000 professional and I can't get the printer to work. It keeps telling me that the printer is out of paper, but it isn't and I can print a test page directly from the printer. The printer is an Epson TM-H5000II.

When I scan a barcode, the menu in Windows pops up as if I right clicked on the desktop. Any ideas?


Thanks for any help.

Kerri

Does the "out of paper" message come from POS or from Windows?

You may need to set your Printer Ready Status code from "Program Printer" in the POSCONFG program.

The Epson TM-H5000 is a Hybrid printer, it has a T88II thermal printer, and a U295 slip printer. The slip printer will always state that it is out of paper, until a slip is inserted - I wonder if this is what is causing your error?

Is this a serial or parallel unit? Parallel has two clips on either side of the printer connector underneath.

Alan

The out of paper error is coming from Windows.

It is the serial version of the printer. I know the software works best with parallel, but my business partner got the hardware before I got the software and I would really like all of this to work together if possible.

Thanks,

Kerri

Ok, did a little more research into POS and installed Win98. I am still getting the out of paper error from Windows.

Also, someone asked if the printer was serial or parallel. It uses a parallel cable, but on the test page the printer prints, it says serial interface and gives all of the settings for it.

Kerri